Customer Services

Customer Services

I have received a faulty item?

If you have received an order with a faulty item please fill in the online Contact Us form within 3 working days after the date of delivery or collection. You will need to select 'Faulty Item' as an option and fill in all the relevant mandatory fields.

Our Customer Service team will then look into this fault and will contact you within 48 hours.

If we cannot fix the fault then we will aim to get you a replacement as soon as possible.

How do I return an item?

Hopefully you won't need return an item, however, if you do, it is our aim to make this as simple as possible.

Please fill in the online Contact Us form within 3 working days after the date of delivery or collection. You will need to select 'Returns' as an option and fill in all the relevant mandatory fields. Items should be returned to Adventa unused in a saleable condition, with their original packaging and with all component parts.